Seasonal Front Desk & Client Experience Pro

H&R Block, Inc.; South Lyon (MI); On-site; USD 17,000 - 25,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression for our clients. This in-person role will manage scheduling, support daily office operations, and work with tax professionals. Training and support will help you grow into tax prep or office leadership.

You will greet clients, answer calls, manage check-ins, and ensure a professional, organized office environment. Evening and weekend availability during tax season is required.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Excellent communication and collaboration with team members.
• Ability to multitask and manage competing priorities.
• Proficiency with basic computer tools (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Interpersonal communication

Multitasking

Organizational skills

Team collaboration

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression for our clients. This in-person role will manage scheduling, support daily office operations, and work with tax professionals. Training and support will help you grow into tax prep or office leadership.

You will greet clients, answer calls, manage check-ins, and ensure a professional, organized office environment. Evening and weekend availability during tax season is required.