Seasonal Client Concierge & Front Desk

H&R Block, Inc.; Pawtucket (RI); On-site; USD 21,000 - 28,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Rhode Island. The role involves greeting clients, scheduling, and assisting tax professionals in a busy in-person environment.

You will manage check-in, document intake, and support daily operations while maintaining confidentiality and professionalism. Evening and weekend availability during tax season is required, with opportunities for growth into tax prep or leadership.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Proficiency with basic computer programs and scheduling systems.

Responsibilities

• Greet clients and be the face of the office.
• Answer calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality.

Skills

Client-centric environment

Interpersonal skills

Communication

Multitasking

Organizational skills

Digital tools

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Microsoft Teams

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Rhode Island. The role involves greeting clients, scheduling, and assisting tax professionals in a busy in-person environment.

You will manage check-in, document intake, and support daily operations while maintaining confidentiality and professionalism. Evening and weekend availability during tax season is required, with opportunities for growth into tax prep or leadership.