Seasonal Front Desk & Client Experience Specialist

H&R Block, Inc.; Huntington Park (CA); On-site; USD 23,000 - 37,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Huntington Park to greet clients and manage daily office tasks in person.

You will schedule appointments, match clients with tax professionals, and support a professional client experience. The role emphasizes strong interpersonal skills, multi-tasking, and discretion with sensitive information, with evenings/weekends during tax season as needed.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to serve clients professionally.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Communication skills

Multitasking

Team collaboration

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Huntington Park to greet clients and manage daily office tasks in person.

You will schedule appointments, match clients with tax professionals, and support a professional client experience. The role emphasizes strong interpersonal skills, multi-tasking, and discretion with sensitive information, with evenings/weekends during tax season as needed.