Seasonal Front Desk & Client Experience Pro

H&R Block, Inc.; Waynesville (NC); On-site; USD 21,000 - 30,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to act as the welcoming face of the office in Waynesville, NC. The role involves greeting clients, managing check-ins, and coordinating with tax professionals to ensure smooth daily operations.

This in-person position requires strong communication, multitasking, and the ability to work evenings and weekends during tax season. Prior customer service or hospitality experience is valued, and training will be provided.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong collaboration and communication with team members.
• Ability to multitask and manage priorities during tax season.
• Comfort with basic computer programs and scheduling tools.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer phones, schedule appointments, and match clients with tax pros.
• Manage client check-in and intake, including document handling.
• Maintain clean, organized front desk and office areas.
• Collaborate with tax professionals and staff on daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal communication

Multitasking

Customer service

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to act as the welcoming face of the office in Waynesville, NC. The role involves greeting clients, managing check-ins, and coordinating with tax professionals to ensure smooth daily operations.

This in-person position requires strong communication, multitasking, and the ability to work evenings and weekends during tax season. Prior customer service or hospitality experience is valued, and training will be provided.