Seasonal Front Desk & Client Experience Specialist

H&R Block, Inc.; Mint Hill (NC); On-site; USD 17,000 - 25,000; Part time

Job summary

H&R Block, Inc. in Mint Hill, NC, is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage check-in and scheduling. This in-person role supports tax professionals and helps maintain a professional office environment.

You will answer calls, guide clients to the right specialist, handle documents with confidentiality, and collaborate with the team to ensure smooth daily operations during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to serve clients professionally.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort with basic computer programs (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Job description

H&R Block, Inc. in Mint Hill, NC, is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage check-in and scheduling. This in-person role supports tax professionals and helps maintain a professional office environment.

You will answer calls, guide clients to the right specialist, handle documents with confidentiality, and collaborate with the team to ensure smooth daily operations during tax season.