Seasonal Front Desk Client Specialist – Welcoming & Admin

H&R Block, Inc.; Hickory (NC); On-site; USD 19,000 - 28,000; Full time

Job summary

H&R Block in Winston-Salem, NC is seeking a Seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage scheduling, check-in, and support day-to-day office operations alongside tax professionals.

This role offers training and a path into tax preparation or office leadership. It is an in-person position requiring strong communication, organization, and confidentiality to handle sensitive client information.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; ability to collaborate with team and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Communication

Multitasking

Organizational skills

Microsoft Office

Microsoft Teams

Scheduling systems

Evening/weekend availability

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block in Winston-Salem, NC is seeking a Seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage scheduling, check-in, and support day-to-day office operations alongside tax professionals.

This role offers training and a path into tax preparation or office leadership. It is an in-person position requiring strong communication, organization, and confidentiality to handle sensitive client information.