Seasonal Front Desk & Client Services Pro

H&R Block, Inc.; Yadkinville (NC); On-site; USD 17,000 - 25,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and support office operations in Winston-Salem, NC. This in-person role collaborates with tax professionals to schedule appointments and process client intake.

The position emphasizes professional client service, organization, and confidentiality, with opportunities to grow into tax preparation or office leadership through training and hands-on experience.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for team collaboration and professional client service.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Interpersonal skills

Multitasking

Organization

Computer skills

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and support office operations in Winston-Salem, NC. This in-person role collaborates with tax professionals to schedule appointments and process client intake.

The position emphasizes professional client service, organization, and confidentiality, with opportunities to grow into tax preparation or office leadership through training and hands-on experience.