Seasonal Front Desk & Client Experience Specialist

H&R Block, Inc.; Pisgah Forest (NC); On-site; USD 19,000 - 25,000; Part time

Job summary

H&R Block, Inc. in North Carolina is seeking a seasonal Client Service Professional / Receptionist to welcome clients and support day-to-day office operations.

This in-person role requires a professional presence and a willingness to assist across the tax office. You will greet clients, answer phones, schedule appointments, manage check-in and document intake, and coordinate with tax professionals to ensure a smooth client experience.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and professional communication.
• Ability to multitask and manage priorities.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during peak season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with the right team member.
• Manage check-in and intake, including document scanning and organization.
• Maintain office cleanliness and organization.
• Collaborate with tax professionals to support daily operations.
• Handle sensitive client information with confidentiality.

Skills

Customer service

Interpersonal skills

Multitasking

Organizational skills

Communication

Basic computer skills

Scheduling systems familiarity

Education

High school diploma or GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in North Carolina is seeking a seasonal Client Service Professional / Receptionist to welcome clients and support day-to-day office operations.

This in-person role requires a professional presence and a willingness to assist across the tax office. You will greet clients, answer phones, schedule appointments, manage check-in and document intake, and coordinate with tax professionals to ensure a smooth client experience.