Seasonal Front Desk & Client Experience Specialist

H&R Block, Inc.; Carrboro (NC); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Life‑long learning and support

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the friendly first point of contact for clients. The role involves greeting clients, scheduling, and supporting daily office operations in person in Carrboro, NC.

The position requires strong communication, multitasking, and organization skills, with availability for evenings and weekends during tax season. No remote work; training and growth opportunities are highlighted within a collaborative team.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Detail-oriented with good organizational skills.
• Comfort with basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with tax professionals.
• Manage check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness.
• Collaborate with tax professionals to ensure smooth operations.
• Handle sensitive client information with confidentiality.

Skills

Customer service

Multitasking

Communication

Office software

Education

High school diploma

Tools

Microsoft Office

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the friendly first point of contact for clients. The role involves greeting clients, scheduling, and supporting daily office operations in person in Carrboro, NC.

The position requires strong communication, multitasking, and organization skills, with availability for evenings and weekends during tax season. No remote work; training and growth opportunities are highlighted within a collaborative team.