Seasonal Front Desk & Client Experience Pro

H&R Block, Inc.; Virginia Beach (VA); On-site; USD 18,000 - 37,000; Full time

Job summary

H&R Block, Inc. in Norfolk, VA seeks a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-in, schedule appointments, and support daily office operations alongside tax professionals; this is an in-person role during tax season.

With training provided, this position can lead to tax preparation or office leadership opportunities. Strong communication, multitasking and discretion with sensitive information are essential.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. in Norfolk, VA seeks a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-in, schedule appointments, and support daily office operations alongside tax professionals; this is an in-person role during tax season.

With training provided, this position can lead to tax preparation or office leadership opportunities. Strong communication, multitasking and discretion with sensitive information are essential.