Seasonal Client Concierge & Front Desk Pro

H&R Block, Inc.; Norfolk (VA); On-site; USD 18,000 - 37,000; Part time

Job summary

H&R Block, in Norfolk, VA, seeks a Seasonal Client Service Professional / Receptionist to greet clients, schedule appointments, and support daily office operations. This in-person role offers exposure to tax professionals and can lead to growth in tax preparation or office leadership.

Responsibilities include managing check-in, organizing documents, and coordinating with teams while maintaining confidentiality and a welcoming, professional atmosphere for all clients during tax season.

Qualifications

• Experience in fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Organizational skills with attention to detail.
• Comfort with basic computer programs (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Multitasking

Communication

Organizational skills

Microsoft Office

Scheduling systems

Evenings/weekends availability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, in Norfolk, VA, seeks a Seasonal Client Service Professional / Receptionist to greet clients, schedule appointments, and support daily office operations. This in-person role offers exposure to tax professionals and can lead to growth in tax preparation or office leadership.

Responsibilities include managing check-in, organizing documents, and coordinating with teams while maintaining confidentiality and a welcoming, professional atmosphere for all clients during tax season.