Seasonal Client Concierge & Front Desk Receptionist

H&R Block, Inc.; Virginia; On-site; USD 18,000 - 37,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients and support daily office operations in Norfolk, VA.

This in‑person role involves greeting clients, scheduling, document intake, and collaboration with tax professionals to ensure a smooth experience. The ideal candidate thrives in a fast-paced setting, communicates professionally, and can multitask while maintaining accuracy and confidentiality.

Qualifications

• Experience in fast-paced, client-centric environments.
• Excellent interpersonal and professional communication.
• Ability to multitask and manage competing priorities.
• Strong organizational skills and attention to detail.
• Comfort with basic computer programs and scheduling tools.
• Availability for evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients to tax professionals.
• Manage client check-in and document intake processes.
• Maintain organized, clean, professional office environment.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality.

Skills

Customer service

Multitasking

Communication

Team collaboration

Office software

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to welcome clients and support daily office operations in Norfolk, VA.

This in‑person role involves greeting clients, scheduling, document intake, and collaboration with tax professionals to ensure a smooth experience. The ideal candidate thrives in a fast-paced setting, communicates professionally, and can multitask while maintaining accuracy and confidentiality.