Seasonal Front Desk & Client Concierge

H&R Block, Inc.; Suffolk (VA); Presencial; USD 18.000 - 37.000; Jornada completa

Descripción de la vacante

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to welcome clients, manage scheduling, and support daily office operations in-person at the Suffolk, VA office. You will liaise with tax professionals to connect clients with the right services and ensure a professional first impression.

The role emphasizes strong interpersonal communication, multitasking, and confidentiality. Evening and weekend availability during tax season is expected to meet client demand and

Formación

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client interaction.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsabilidades

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Conocimientos

Interpersonal skills

Multitasking

Scheduling

Office software

Team collaboration

Customer service

Educación

High school diploma/GED

Herramientas

Microsoft Office

Teams

Scheduling systems

Descripción del empleo

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to welcome clients, manage scheduling, and support daily office operations in-person at the Suffolk, VA office. You will liaise with tax professionals to connect clients with the right services and ensure a professional first impression.

The role emphasizes strong interpersonal communication, multitasking, and confidentiality. Evening and weekend availability during tax season is expected to meet client demand and