Seasonal Client Concierge & Front Desk

H&R Block, Inc.; Portsmouth (VA); On-site; USD 18,000 - 37,000; Part time

Job summary

H&R Block in Portsmouth, VA is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and support daily office operations.

You will coordinate scheduling, connect clients with tax professionals, and help maintain a professional environment. This in-person role offers training and a pathway into tax preparation or office leadership.

Evenings and weekends during tax season are required; prior experience in customer service is preferred.

Qualifications

• Experience in fast-paced, client-facing environments.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritize throughout the day.
• Organizational skills with attention to detail and follow-through.
• Proficient with basic computer software and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Interpersonal skills

Multitasking

Office software

Availability evenings/weekends

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block in Portsmouth, VA is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, and support daily office operations.

You will coordinate scheduling, connect clients with tax professionals, and help maintain a professional environment. This in-person role offers training and a pathway into tax preparation or office leadership.

Evenings and weekends during tax season are required; prior experience in customer service is preferred.