Seasonal Front Desk & Client Experience Pro

H&R Block, Inc.; Oak Harbor (WA); On-site; USD 24,000 - 37,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the friendly face of the office in Oak Harbor, WA. This in-person role handles client check-in, scheduling, and daily office tasks alongside tax professionals.

You'll greet clients, route requests to the right specialist, manage documents, and maintain a professional, organized environment. Evening and weekend availability during tax season is required; prior hospitality or customer service experience is a

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Fast-paced environment

Interpersonal skills

Customer service

Multitasking

Office software

Evenings/weekends availability

Education

High school diploma

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the friendly face of the office in Oak Harbor, WA. This in-person role handles client check-in, scheduling, and daily office tasks alongside tax professionals.

You'll greet clients, route requests to the right specialist, manage documents, and maintain a professional, organized environment. Evening and weekend availability during tax season is required; prior hospitality or customer service experience is a