Seasonal Front Desk & Client Experience Pro

H&R Block, Inc.; Lampasas (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-ins, and support daily office operations in-person during tax season.

You will answer phones, schedule appointments, and connect clients with the right tax professional while maintaining confidentiality and a welcoming, professional environment. This team-focused role offers hands-on training and growth potential into tax preparation, with an emphasis on evenings and weekends.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort with basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake processes, including scanning documents.
• Maintain office organization and cleanliness.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Greet clients

Phone handling

Scheduling

Document intake

Office organization

Confidentiality

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-ins, and support daily office operations in-person during tax season.

You will answer phones, schedule appointments, and connect clients with the right tax professional while maintaining confidentiality and a welcoming, professional environment. This team-focused role offers hands-on training and growth potential into tax preparation, with an emphasis on evenings and weekends.