Seasonal Front Desk & Client Experience Lead

H&R Block, Inc.; Easton (Northampton County); On-site; USD 21,000 - 28,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person at our Easton, PA office.

You will work with tax professionals, assist with intake, and help maintain a welcoming environment during tax season. The role emphasizes client service, teamwork, and strong communication, with evenings and weekends required during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong communication and teamwork abilities.
• Ability to multitask and manage priorities during busy periods.
• Excellent organizational skills and follow-through.
• Familiarity with basic computer tools (Office, Teams, scheduling).

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer phones, schedule appointments, and match clients with the right tax professional.
• Manage check-ins and intake documents.
• Maintain clean, organized office for a professional client experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality.

Skills

Client-centric service

Interpersonal skills

Multitasking

Attention to detail

Computer skills

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage scheduling, and support daily office operations in person at our Easton, PA office.

You will work with tax professionals, assist with intake, and help maintain a welcoming environment during tax season. The role emphasizes client service, teamwork, and strong communication, with evenings and weekends required during tax season.