Seasonal Front Desk & Client Services Specialist

H&R Block, Inc.; Upper Leacock Township (PA); On-site; USD 19,000 - 28,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage day-to-day office operations in person in Pennsylvania. You will answer phones, schedule appointments, and match clients with the right tax professionals, while maintaining confidentiality and ensuring a welcoming environment for all clients during tax season.

This role offers hands-on training and a path into tax preparation or office leadership within a collaborative team focused on service

Qualifications

• Experience in fast-paced, client-centric environment.
• Strong interpersonal and professional communication.
• Ability to multitask and manage priorities.
• Detail-oriented and organized.
• Proficient with basic computer programs and scheduling tools.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Communication

Team collaboration

Multitasking

Office software

Scheduling systems

Education

High school diploma / GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage day-to-day office operations in person in Pennsylvania. You will answer phones, schedule appointments, and match clients with the right tax professionals, while maintaining confidentiality and ensuring a welcoming environment for all clients during tax season.

This role offers hands-on training and a path into tax preparation or office leadership within a collaborative team focused on service