Seasonal Client Service Pro & Front Desk Specialist

H&R Block; Easton Center (MA); On-site; USD 21,000 - 37,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to greet every client and be the friendly, professional face of the office. You will manage client check-in, schedule appointments, and help match clients with the right tax professionals, in person at our Easton Center location.

With training and support, this role can lead into tax preparation or office leadership. The role requires evenings and weekend availability during tax season and a commitment to confidentiality

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Proficiency with Microsoft Office, Teams and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Communication skills

Multitasking

Organization

Computer skills

Education

High school diploma or GED

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to greet every client and be the friendly, professional face of the office. You will manage client check-in, schedule appointments, and help match clients with the right tax professionals, in person at our Easton Center location.

With training and support, this role can lead into tax preparation or office leadership. The role requires evenings and weekend availability during tax season and a commitment to confidentiality