Seasonal Front Desk & Client Services Pro – Tax Office

H&R Block, Inc.; Harmonville (PA); On-site; USD 23,000 - 29,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients in person in our Philadelphia-area office.

You will manage client check-in, scheduling, and document handling, collaborating with tax professionals to ensure smooth daily operations. The role emphasizes client-focused communication, multitasking, and discretion with sensitive information, with evening/weekend availability during tax season.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally
• Ability to multitask and manage competing priorities throughout the day
• Organizational skills with attention to detail and follow-through
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems)
• Availability to work evenings and weekends during tax season

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Interpersonal skills

Multitasking

Communication

Organization

Customer service

Education

High school diploma or GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients in person in our Philadelphia-area office.

You will manage client check-in, scheduling, and document handling, collaborating with tax professionals to ensure smooth daily operations. The role emphasizes client-focused communication, multitasking, and discretion with sensitive information, with evening/weekend availability during tax season.