Seasonal Front Desk & Client Concierge (Tax Season)

H&R Block, Inc.; Martin (KY); On-site; USD 19,000 - 26,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to be the welcoming face of the office. You will greet clients, handle check-in, manage scheduling, and support tax professionals to ensure a smooth client experience.

This on-site role requires strong communication, multitasking, and confidentiality. Evening/weekend availability during tax season is expected, with opportunities for growth into tax prep or leadership. Training is provided to help you succeed.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Fast-paced environment

Interpersonal communication

Multitasking

Attention to detail

Basic computer skills

Evenings/weekends availability

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to be the welcoming face of the office. You will greet clients, handle check-in, manage scheduling, and support tax professionals to ensure a smooth client experience.

This on-site role requires strong communication, multitasking, and confidentiality. Evening/weekend availability during tax season is expected, with opportunities for growth into tax prep or leadership. Training is provided to help you succeed.