Seasonal Client Concierge & Front Desk (Tax Season)

H&R Block, Inc.; Silsbee (TX); On-site; USD 19,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client scheduling, support daily operations, and work with tax professionals in person. The role offers training and can lead to tax preparation or leadership opportunities during tax season.

The position is in-person, requiring availability for evenings and weekends during tax season, and involves handling sensitive client information with discretion and care.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort with basic computer programs and scheduling tools.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Interpersonal communication

Multitasking

Organizational skills

Basic computer skills

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client scheduling, support daily operations, and work with tax professionals in person. The role offers training and can lead to tax preparation or leadership opportunities during tax season.

The position is in-person, requiring availability for evenings and weekends during tax season, and involves handling sensitive client information with discretion and care.