Seasonal Front Desk & Client Concierge – Tax Season

H&R Block, Inc.; Martinsburg (WV); On-site; USD 19,000 - 25,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist who will be the welcoming face of the office. This on-site role involves greeting clients, managing check-in, scheduling, and coordinating with tax professionals to ensure smooth daily operations.

You will handle phone inquiries, maintain a tidy office, and support the team during tax season. This position provides training and growth into tax preparation or office leadership opportunities.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems)

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Interpersonal skills

Communication skills

Team collaboration

Attention to detail

Multitasking

Customer service

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist who will be the welcoming face of the office. This on-site role involves greeting clients, managing check-in, scheduling, and coordinating with tax professionals to ensure smooth daily operations.

You will handle phone inquiries, maintain a tidy office, and support the team during tax season. This position provides training and growth into tax preparation or office leadership opportunities.