Seasonal Front Desk & Client Concierge

H&R Block, Inc.; Shrewsbury (MA); On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to warmly welcome clients, manage check-in and scheduling, and support daily office operations. This on-site role offers training and growth toward tax preparation or office leadership.

You will greet clients, route them to the appropriate tax professional, assist with documents, keep the office organized, and maintain confidentiality. Evening and weekend availability during tax season is required.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills; able to collaborate with team and serve clients professionally.
• Ability to multitask and manage competing priorities.
• Good organizational skills with attention to detail.
• Comfort with basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and be the face of the office.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Communication

Multitasking

Organizational skills

MS Office

Teams

Scheduling systems

Evenings/weekends availability

Education

High school diploma or GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to warmly welcome clients, manage check-in and scheduling, and support daily office operations. This on-site role offers training and growth toward tax preparation or office leadership.

You will greet clients, route them to the appropriate tax professional, assist with documents, keep the office organized, and maintain confidentiality. Evening and weekend availability during tax season is required.