Seasonal Front Desk & Client Concierge (Tax Office)

H&R Block, Inc.; Fort Meade (MD); On-site; USD 21,000 - 37,000; Part time

Job summary

H&R Block, Inc. in Fort Meade, MD is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression for clients.

This in-person role handles client check-in, scheduling, and supports daily office operations alongside tax professionals. The ideal candidate has prior client-service experience, strong communication skills, and the ability to multitask in a fast-paced environment.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills with team collaboration.
• Able to multitask and manage competing priorities.
• Detail-oriented with good organization and follow-through.
• Proficient with Microsoft Office, Teams and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness.
• Collaborate with tax professionals and team members.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Interpersonal skills

Multi-tasking

Organizational skills

Office software

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Fort Meade, MD is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression for clients.

This in-person role handles client check-in, scheduling, and supports daily office operations alongside tax professionals. The ideal candidate has prior client-service experience, strong communication skills, and the ability to multitask in a fast-paced environment.