Seasonal Front Desk & Client Concierge (Tax Office)

H&R Block, Inc.; Bowie (MD); On-site; USD 21,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

Training provided

Career growth opportunities

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Bowie, MD. You will greet clients, manage scheduling, support daily office operations, and connect clients with the right tax professionals.

This in-person role requires strong interpersonal skills, multitasking, and confidentiality. Evening/weekend availability during tax season is expected; training is provided with potential for growth into tax preparation or leadership.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, able to collaborate with team and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Interpersonal skills

Multitasking

Organizational skills

Communication

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist in Bowie, MD. You will greet clients, manage scheduling, support daily office operations, and connect clients with the right tax professionals.

This in-person role requires strong interpersonal skills, multitasking, and confidentiality. Evening/weekend availability during tax season is expected; training is provided with potential for growth into tax preparation or leadership.