Seasonal Client Concierge & Front Desk Pro

H&R Block, Inc.; Maryland; On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block, Inc. is hiring a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Maryland. You will greet clients, schedule appointments, and guide them to the appropriate tax professional, while managing intake and document handling.

The role operates in-person with the team, supporting daily office operations and enabling a smooth client experience during tax season. Prior client service experience is valued, especially in fast-paced settings.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs and digital tools (Office, Teams, scheduling).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and be the face of the office.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain office organization and cleanliness for a professional experience.
• Collaborate with tax professionals to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal communication

Multitasking

Organizational skills

Tech savvy

Customer service

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is hiring a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Maryland. You will greet clients, schedule appointments, and guide them to the appropriate tax professional, while managing intake and document handling.

The role operates in-person with the team, supporting daily office operations and enabling a smooth client experience during tax season. Prior client service experience is valued, especially in fast-paced settings.