Seasonal Front Desk & Client Concierge (Tax Office)

H&R Block, Inc.; Reisterstown (MD); On-site; USD 21,000 - 37,000; Part time

Job summary

H&R Block, Inc. is hiring a seasonal Client Service Professional / Receptionist to serve as the welcoming face of the office in Reisterstown, MD.

This in-person role will manage client check-in, scheduling, and daily office functions while supporting a team of tax professionals. The position emphasizes strong communication, multitasking, and confidentiality, with evenings and weekends required during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Attention to detail and follow-through in desk procedures.
• Comfort using basic computer programs and scheduling tools.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phones, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including document scanning and organization.
• Maintain office organization and cleanliness for a professional client experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Communication

Multitasking

Organizational skills

Professionalism

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. is hiring a seasonal Client Service Professional / Receptionist to serve as the welcoming face of the office in Reisterstown, MD.

This in-person role will manage client check-in, scheduling, and daily office functions while supporting a team of tax professionals. The position emphasizes strong communication, multitasking, and confidentiality, with evenings and weekends required during tax season.