Seasonal Client Concierge & Front Desk Specialist

H&R Block, Inc.; Aberdeen Hills (MD); On-site; USD 21,000 - 37,000; Part time

Benefits offered by this job

Competitive pay

Career growth opportunities

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage daily office operations in Baltimore, MD.

This in-person role supports tax professionals and offers training to grow into tax preparation or office leadership. You will handle client check-in, scheduling, document intake, and collaborate with the team to ensure a smooth, welcoming experience during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and be the face of the office.
• Answer calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake processes, including document scanning.
• Maintain office organization and cleanliness for a professional client experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality.

Skills

Interpersonal skills

Communication

Multitasking

Organization

Computer literacy

Education

High school diploma/GED

Tools

Microsoft Office/Teams/scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage daily office operations in Baltimore, MD.

This in-person role supports tax professionals and offers training to grow into tax preparation or office leadership. You will handle client check-in, scheduling, document intake, and collaborate with the team to ensure a smooth, welcoming experience during tax season.