Seasonal Front Desk & Client Service Pro (Tax Office)

H&R Block, Inc.; Forestville (MD); On-site; USD 21,000 - 37,000; Part time

Benefits offered by this job

Medical and prescription drug coverage

401(k) Plan

Employee Assistance Program

(virtual) fitness center programs

Associate discount program

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist in person in Maryland. You will greet clients, schedule appointments, and guide them to the right tax professional, while supporting daily office operations and document intake.

This is a seasonal, in-office role during tax season, with potential for growth into tax prep or leadership. You’ll work with a team of tax professionals, maintain a professional office, and handle confidential client information.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; collaborate with team and serve clients professionally.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs and scheduling tools (Microsoft Office, Teams).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including organizing documents.
• Maintain office organization and cleanliness to support a professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Multitasking

Attention to detail

Communication skills

Office software

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist in person in Maryland. You will greet clients, schedule appointments, and guide them to the right tax professional, while supporting daily office operations and document intake.

This is a seasonal, in-office role during tax season, with potential for growth into tax prep or leadership. You’ll work with a team of tax professionals, maintain a professional office, and handle confidential client information.