Seasonal Client Concierge & Front Desk

H&R Block, Inc.; Owings Mills (MD); On-site; USD 21,000 - 37,000; Part time

Job summary

H&R Block, Inc. in Owings Mills, MD, seeks a seasonal Client Service Professional / Receptionist to greet clients and manage daily office tasks in a busy in-person setting.

You will schedule appointments, support tax professionals, and maintain a welcoming, orderly office environment. This role offers on-site training and a path into tax preparation or office leadership during peak season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; ability to collaborate with team and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools (Microsoft Office, Teams).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Interpersonal skills

Communication skills

Multitasking

Attention to detail

Office software

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Owings Mills, MD, seeks a seasonal Client Service Professional / Receptionist to greet clients and manage daily office tasks in a busy in-person setting.

You will schedule appointments, support tax professionals, and maintain a welcoming, orderly office environment. This role offers on-site training and a path into tax preparation or office leadership during peak season.