In-Person Client Service & Receptionist (Tax Season)

H&R Block, Inc.; Bowie (MD); On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block, Inc. in Bowie, MD is hiring a seasonal Client Service Professional / Receptionist to warmly greet clients, manage check-in, and support daily office operations in person.

This role offers training and a path toward tax preparation or office leadership. You will answer calls, schedule appointments, and tailor client matches with the right tax professional while maintaining an organized, professional environment and handling sensitive information with discretion.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to collaborate with team and serve clients professionally.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (MS Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Multitasking

Communication

Team collaboration

Office software

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Bowie, MD is hiring a seasonal Client Service Professional / Receptionist to warmly greet clients, manage check-in, and support daily office operations in person.

This role offers training and a path toward tax preparation or office leadership. You will answer calls, schedule appointments, and tailor client matches with the right tax professional while maintaining an organized, professional environment and handling sensitive information with discretion.