Seasonal Client Service Front Desk Specialist

H&R Block; Highland (IL); On-site; USD 22,000 - 26,000; Part time

Job summary

H&R Block in Highland, IL is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and coordinate appointments. You will match clients with the right tax professional and ensure a smooth customer experience both in person and remotely during peak periods.

The role requires prior customer service experience, ability to multitask, and strong organizational skills. Flexible scheduling and location flexibility may be needed.

Qualifications

• Experience in a customer service environment.
• Ability to multi-task in a fast-paced setting.
• Strong organizational and time-management skills.
• Proficient in Microsoft Office applications.

Responsibilities

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as requested by the client.
• Ensure all clients' needs are met during service, in person, by phone, or virtually.
• Maintain office cleanliness and organization with the team.

Skills

Customer service

Multi-tasking

Time management

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block in Highland, IL is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and coordinate appointments. You will match clients with the right tax professional and ensure a smooth customer experience both in person and remotely during peak periods.

The role requires prior customer service experience, ability to multitask, and strong organizational skills. Flexible scheduling and location flexibility may be needed.