Seasonal Front Desk & Client Concierge

H&R Block, Inc.; Surprise (AZ); On-site; USD 21,000 - 29,000; Full time

Job summary

H&R Block in Surprise, AZ is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, handle check-in, manage appointments, and support daily operations alongside tax professionals in a busy, in-person setting.

With training provided, this role can lead to tax preparation or office leadership. Availability evenings and weekends during tax season is required, and you will be part of a high performing team dedicated to client

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Multitasking

Organizational skills

Office software

Phone etiquette

Education

High school diploma

Tools

Microsoft Office

Scheduling software

Teams

Job description

H&R Block in Surprise, AZ is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, handle check-in, manage appointments, and support daily operations alongside tax professionals in a busy, in-person setting.

With training provided, this role can lead to tax preparation or office leadership. Availability evenings and weekends during tax season is required, and you will be part of a high performing team dedicated to client