In-Person Client Experience Specialist

H&R Block; Surprise (AZ); On-site; USD 21,000 - 30,000; Full time

Job summary

H&R Block in Surprise, AZ is seeking aseasonal Client Service Professional / Receptionist to be the welcoming first impression for every client. You will manage scheduling, support daily office operations, and collaborate with tax professionals to ensure a smooth client experience.

This in-person role requires a friendly, professional demeanor, strong multitasking and organization, and comfort with basic computer tools.

Qualifications

• Experience working in a fast-paced, client-centric environment
• Strong interpersonal and communication skills
• Ability to multitask and manage competing priorities
• Organizational skills with attention to detail
• Comfort using basic computer programs and scheduling systems
• Availability to work evenings and weekends during tax season

Responsibilities

• Greet clients warmly and create a welcoming first impression
• Answer phone calls, schedule appointments, and match clients with tax professionals
• Manage client check-in and intake processes, including scanning documents
• Maintain office organization and cleanliness to support a professional client experience
• Collaborate with tax professionals to ensure seamless daily operations
• Handle sensitive client information with confidentiality and care

Skills

Fast-paced environment

Interpersonal skills

Multitasking

Organizational skills

Microsoft Office

Scheduling systems

Evenings & weekends

Education

High school diploma

Tools

Microsoft Teams

Scheduling systems

Job description

H&R Block in Surprise, AZ is seeking aseasonal Client Service Professional / Receptionist to be the welcoming first impression for every client. You will manage scheduling, support daily office operations, and collaborate with tax professionals to ensure a smooth client experience.

This in-person role requires a friendly, professional demeanor, strong multitasking and organization, and comfort with basic computer tools.