Client Experience & Office Concierge

H&R Block, Inc.; Arizona; On-site; USD 21,000 - 30,000; Part time

Job summary

H&R Block in Arizona is seeking a seasonal Client Service Professional / Receptionist to be the friendly face of the office. You will greet clients, manage check-ins, answer calls, schedule appointments, and connect clients with the right tax professional while maintaining a professional and organized front desk.

This in-person role offers training and a stepping stone into tax prep or office leadership, with evening and weekend shifts during tax season and the chance to work with a supportive

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Customer service

Interpersonal skills

Multitasking

Organizational skills

Communication

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block in Arizona is seeking a seasonal Client Service Professional / Receptionist to be the friendly face of the office. You will greet clients, manage check-ins, answer calls, schedule appointments, and connect clients with the right tax professional while maintaining a professional and organized front desk.

This in-person role offers training and a stepping stone into tax prep or office leadership, with evening and weekend shifts during tax season and the chance to work with a supportive