Seasonal Front Desk & Client Concierge (In-Person)

H&R Block, Inc.; Chesterfield Charter Township (MI); On-site; USD 19,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-ins, assist with scheduling, and support daily office operations alongside tax professionals in an in-person role.

With training and support, this position can lead to tax preparation or office leadership. Availability for evenings and weekends during tax season is required, and prior experience in fast-paced customer service helps you

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Comfort using basic computer programs (Microsoft Office, Teams and scheduling systems).

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness for a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Fast-paced environment

Interpersonal skills

Multitasking

Attention to detail

MS Office/Teams scheduling

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-ins, assist with scheduling, and support daily office operations alongside tax professionals in an in-person role.

With training and support, this position can lead to tax preparation or office leadership. Availability for evenings and weekends during tax season is required, and prior experience in fast-paced customer service helps you