Seasonal Client Concierge & Front Desk Specialist

H&R Block, Inc.; Cleveland (TX); On-site; USD 19,000 - 25,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression for clients. You will manage scheduling, support daily office operations, and work with tax professionals in person.

This role offers opportunities to grow into tax preparation or office leadership with training and support. The position is in-person (on-site) and requires availability for evenings and weekends during tax season.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Customer service

Multitasking

Communication

Organizational skills

Education

High school diploma/GED

Tools

Microsoft Office

Teams scheduling

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression for clients. You will manage scheduling, support daily office operations, and work with tax professionals in person.

This role offers opportunities to grow into tax preparation or office leadership with training and support. The position is in-person (on-site) and requires availability for evenings and weekends during tax season.