Seasonal Front Desk & Client Concierge

H&R Block, Inc.; Clinton (MA); Sur place; USD 21 000 - 37 000; Plein temps

Résumé du poste

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist who will be the welcoming face of our office in Worcester, MA.

You’ll manage client check-ins, scheduling, and everyday office operations alongside tax professionals. In this in-person role during tax season, you’ll greet clients, answer calls, match needs with the right specialist, and help keep the office organized while handling confidential information with care.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to collaborate with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during tax season.

Responsabilités

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Connaissances

Customer service

Interpersonal skills

Multitasking

Attention to detail

Technology comfort

Formation

High school diploma/GED

Outils

Microsoft Office

Scheduling systems

Microsoft Teams

Description du poste

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist who will be the welcoming face of our office in Worcester, MA.

You’ll manage client check-ins, scheduling, and everyday office operations alongside tax professionals. In this in-person role during tax season, you’ll greet clients, answer calls, match needs with the right specialist, and help keep the office organized while handling confidential information with care.