Seasonal Client Concierge & Front Desk

H&R Block, Inc.; Massachusetts; On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block in Worcester, MA is hiring a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-ins, answer calls, schedule appointments, and support daily operations alongside tax professionals.

The role emphasizes confidentiality, teamwork, and strong communication, with evening and weekend availability during tax season. Training provided and potential path into tax preparation or leadership opportunities.

Qualifications

• Experience working in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Client service

Communication

Multitasking

Organizational skills

Tech literacy

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Worcester, MA is hiring a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-ins, answer calls, schedule appointments, and support daily operations alongside tax professionals.

The role emphasizes confidentiality, teamwork, and strong communication, with evening and weekend availability during tax season. Training provided and potential path into tax preparation or leadership opportunities.