Seasonal Client Concierge & Front Desk Receptionist

H&R Block, Inc.; Hadley (MA); On-site; USD 21,000 - 37,000; Part time

Job summary

H&R Block, Inc. in Hadley, MA, seeks a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-in, schedule appointments, and support daily office operations alongside tax professionals.

This in-person role offers training and a pathway into tax preparation or office leadership, with evening and weekend shifts during tax season and a focus on confidentiality and client service.

Qualifications

• Experience in a fast-paced, client-centric environment required.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Excellent organizational skills and attention to detail.
• Comfort using Microsoft Office, Teams and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Communication skills

Multitasking

Organization

Computer skills

Evenings/Weekends availability

Education

High school diploma/GED

Job description

H&R Block, Inc. in Hadley, MA, seeks a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, manage check-in, schedule appointments, and support daily office operations alongside tax professionals.

This in-person role offers training and a pathway into tax preparation or office leadership, with evening and weekend shifts during tax season and a focus on confidentiality and client service.