Seasonal Front Desk & Client Services Concierge

H&R Block, Inc.; Westborough (MA); On-site; USD 21,000 - 37,000; Part time

Job summary

H&R Block, Inc. in Worcester, MA is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression for clients. This in-person role manages scheduling and supports daily office operations alongside tax professionals.

The position offers training and opportunities to progress into tax preparation or office leadership, with evenings and weekends required during tax season. Join a supportive team focused on client care and accuracy.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Communication

Multitasking

Team collaboration

Computer skills

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Worcester, MA is seeking a seasonal Client Service Professional / Receptionist to be the welcoming first impression for clients. This in-person role manages scheduling and supports daily office operations alongside tax professionals.

The position offers training and opportunities to progress into tax preparation or office leadership, with evenings and weekends required during tax season. Join a supportive team focused on client care and accuracy.