Seasonal Front Desk & Client Concierge (Tax Season)

H&R Block, Inc.; Buffalo (MN); On-site; USD 16,000 - 37,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will schedule clients, support daily operations, and work with tax professionals in a team-focused environment.

This in-person role offers training and a potential path into tax preparation or office leadership, with opportunities to develop customer-service and administrative skills during tax season.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills; collaborates well with team.
• Ability to multitask and manage competing priorities.
• Excellent organizational skills with attention to detail.
• Comfort using basic computer programs (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, including document handling.
• Maintain office organization and cleanliness to support a professional experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Multitasking

Interpersonal skills

Phone etiquette

Attention to detail

Office software literacy

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will schedule clients, support daily operations, and work with tax professionals in a team-focused environment.

This in-person role offers training and a potential path into tax preparation or office leadership, with opportunities to develop customer-service and administrative skills during tax season.