Seasonal Front Desk & Client Care Specialist

H&R Block, Inc.; Modesto (CA); On-site; USD 23,000 - 37,000; Full time

Job summary

H&R Block, Inc. is seeking a Seasonal Client Service Professional / Receptionist to greet clients and support daily office operations in Modesto, CA.

You will manage scheduling, check-in, and route clients to the right tax professional, working with a team of tax specialists in person. The role offers hands-on training, opportunities to grow into tax preparation or office leadership, and requires availability during tax season, including evenings and weekends.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills; collaborate effectively with team and serve clients professionally.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (Microsoft Office, Teams, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Client service

Interpersonal skills

Multitasking

Attention to detail

Team collaboration

Time management

Education

High school diploma/GED or equivalent

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a Seasonal Client Service Professional / Receptionist to greet clients and support daily office operations in Modesto, CA.

You will manage scheduling, check-in, and route clients to the right tax professional, working with a team of tax specialists in person. The role offers hands-on training, opportunities to grow into tax preparation or office leadership, and requires availability during tax season, including evenings and weekends.