Client Concierge & Receptionist — Tax Office (Seasonal)

H&R Block, Inc.; Jackson (CA); On-site; USD 23,000 - 37,000; Full time

Job summary

H&R Block in Modesto, CA is seeking a seasonal Client Service Professional/Receptionist to greet clients, manage scheduling, and support daily office operations in person during tax season.

You will collaborate with tax professionals, handle intake processes, and help maintain a professional client experience, with evenings and weekends required. This role offers training and a path to growth in tax services.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to collaborate with team and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (Office, Teams) and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Client service

Interpersonal skills

Multitasking

Organization

Professional communication

Scheduling ability

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block in Modesto, CA is seeking a seasonal Client Service Professional/Receptionist to greet clients, manage scheduling, and support daily office operations in person during tax season.

You will collaborate with tax professionals, handle intake processes, and help maintain a professional client experience, with evenings and weekends required. This role offers training and a path to growth in tax services.