Seasonal Front Desk & Client Care Specialist

H&R Block, Inc.; Mechanicsville (VA); On-site; USD 18,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

In‑person seasonal role

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and support daily office operations in person.

You will manage scheduling, intake, and routing to tax professionals, while maintaining a professional environment and handling confidential information. This role offers in-person work during tax season, with potential pathways into tax preparation or office leadership through training and teamwork.

Qualifications

• Experience in fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Attention to detail and follow-through.
• Availability evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Interpersonal skills

Communication

Multitasking

Education

High school diploma

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and support daily office operations in person.

You will manage scheduling, intake, and routing to tax professionals, while maintaining a professional environment and handling confidential information. This role offers in-person work during tax season, with potential pathways into tax preparation or office leadership through training and teamwork.