Seasonal Front Desk & Client Care Specialist

H&R Block, Inc.; Norwood (OH); Vor Ort; USD 19.000 - 26.000; Vollzeit

Zusammenfassung

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients, manage scheduling, and support daily office operations in person.

You will work with tax professionals and handle client check-ins, ensuring a professional experience during tax season. The role emphasizes confidentiality, team collaboration, and flexibility, with evenings and weekends required during peak season.

Qualifikationen

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities throughout the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Aufgaben

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Kenntnisse

Fast-paced environment

Interpersonal skills

Multitasking

Organizational skills

MS Office

Microsoft Teams

Scheduling systems

Ausbildung

HS Diploma or GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Jobbeschreibung

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to warmly greet clients, manage scheduling, and support daily office operations in person.

You will work with tax professionals and handle client check-ins, ensuring a professional experience during tax season. The role emphasizes confidentiality, team collaboration, and flexibility, with evenings and weekends required during peak season.