Seasonal Front Desk & Client Care Specialist

H&R Block, Inc.; Tolleson (AZ); On-site; USD 19,000 - 29,000; Part time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Life/work balance support

Job summary

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client scheduling, support daily office operations, and work with tax professionals. With training, this role can lead to tax preparation or office leadership.

This position is in-person and not remote. As part of a collaborative team, you will handle check-ins, document organization, and maintain a professional, organized front desk to ensure an excellent client

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to collaborate with team and serve clients professionally.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Communication

Team collaboration

Multitasking

Organizational skills

Basic computer skills

Scheduling

Phone etiquette

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling software

Job description

H&R Block is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will manage client scheduling, support daily office operations, and work with tax professionals. With training, this role can lead to tax preparation or office leadership.

This position is in-person and not remote. As part of a collaborative team, you will handle check-ins, document organization, and maintain a professional, organized front desk to ensure an excellent client