Seasonal Front Desk & Client Care Specialist

H&R Block, Inc.; DeFuniak Springs (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of our office. You will greet clients, manage check-ins, answer calls, schedule appointments, and help keep the office orderly and efficient during tax season.

You will collaborate with tax professionals, protect client confidentiality, and assist with document intake, ensuring a smooth, professional client experience in a fast-paced environment during tax season.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage priorities throughout the day.

Responsibilities

• Greet clients warmly and be the face of the office.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including document scanning and organization.
• Keep the office organized and clean to ensure a professional client experience.
• Collaborate with tax professionals and team members to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Customer service

Communication

Multitasking

Office software

Scheduling

Education

High school diploma or GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of our office. You will greet clients, manage check-ins, answer calls, schedule appointments, and help keep the office orderly and efficient during tax season.

You will collaborate with tax professionals, protect client confidentiality, and assist with document intake, ensuring a smooth, professional client experience in a fast-paced environment during tax season.