Seasonal Front Desk & Client Service Specialist

H&R Block, Inc.; Woonsocket (RI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage scheduling in a professional office setting. You will support daily operations, coordinate with tax professionals, and help ensure a welcoming experience during tax season.

This in-person role emphasizes client service, organization, and discreet handling of information. Training provided, with potential for growth into tax-related roles.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for team and client interactions.
• Ability to multitask and manage competing priorities.
• Detail-oriented with reliable follow-through.
• Comfort with basic computer programs and scheduling systems.
• Available to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and present a professional first impression.
• Answer calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake, scan and organize documents.
• Maintain office organization for a smooth client experience.
• Collaborate with tax professionals to support daily operations.
• Handle sensitive client information with confidentiality.

Skills

Client-focused

Communication skills

Multitasking

Organizational skills

Tech proficiency

Education

High school diploma or GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients and manage scheduling in a professional office setting. You will support daily operations, coordinate with tax professionals, and help ensure a welcoming experience during tax season.

This in-person role emphasizes client service, organization, and discreet handling of information. Training provided, with potential for growth into tax-related roles.